Return & Refund Policy

Effective Date: September 28, 2026

At newfogerlife.com, customer satisfaction is our top priority. We want you to be completely satisfied with your scented candle purchase. This Return & Refund Policy explains when products may be returned, replaced, or refunded.

1. Return Window

We accept eligible returns within 30 calendar days from the date of delivery. To be eligible for a return, please contact us before sending any product back. Unauthorized returns without prior communication will not be accepted.

2. Eligible Return Reasons

We accept returns for both defective/damaged products and non-defective items (buyer’s remorse), provided conditions are met:

• Defective or Damaged Products: The item arrived broken, defective, or severely damaged during transit.

• Incorrect Product Delivered: You received an item different from what was ordered.

• Customer Preference / Change of Mind: You changed your mind or no longer need the product, provided the item remains in original, unused condition.

3. Return Conditions

To qualify for a valid return:

• Scented candles and accessories must be unused, unlit, and in resalable condition.

• Items must be returned in their original packaging with all tags, inserts, and included components intact.

• Proof of purchase (such as order confirmation email or order ID) is required.

4. Return Shipping Fees

• For Defective, Damaged, or Incorrect Items (Merchant Error): newfogerlife.com will cover the cost of return shipping. We will provide a prepaid shipping label or offer a full replacement/refund upon verification.

• For Change of Mind / Customer Preference: The customer is responsible for paying the actual return shipping costs. Original shipping fees (if any) are non-refundable.

5. How to Request a Return

1. Email our support team at [email protected] within 30 days of receiving your item.

2. Provide your Order Number, customer name, details regarding the issue, and clear photo/video evidence if the candle or package arrived damaged.

3. Upon approval, our team will provide you with the detailed instructions and designated return shipping address.

4. Pack the item securely in its original packaging to prevent breakage during return transit.

Please DO NOT ship your package back to the origin address without prior authorization from our customer support team.

6. Refund Processing Time

• Once your return is received and inspected, we will send an email notification confirming receipt and approval status.

• Approved refunds will be automatically processed back to your original payment method.

• Please allow 7 to 10 business days for the refund to reflect in your bank or credit card account after approval.

7. Exchanges & Replacements

If your scented candle arrives damaged or defective, we will happily ship a free replacement. If the requested product is out of stock, a full refund will be issued instead.